Our IT support specialists are focused on maintaining computer systems and other technologies throughout your company. Although virtual, the IT support specialist can install software, update patches, monitor servers, and troubleshoot computer issues. The specialist will be able to answer questions directed from internal employees, as well as any other IT tasks that are assigned. We focus completely on the customer experience and satisfaction of completion. We can work inside any ticketing system that you provide and are very adaptive to your internal systems. Contact My Own Staff staffing agency to learn more.

Examples of our IT Support Duties and Responsibilities:

• Assist in calls or chats with technical difficulties
• Monitor endpoints and servers for abnormal activity
• Software updates and patches
• Record all information into the ticketing system
• Office 365 Support
• Maintain all working components of the company assets
• Access and connectivity issues
• Proprietary or 3rd party application support

* While these are the most common tasks, My Own Staff is adaptive and
flexible to your needs

Direct Support Solution